Patient Information


Patient forms

Patient Information

New Patient Form

Privacy Policy

Consent to Transfer Medical Records


New patients

Please arrive 10 minutes early to your appointment so you can complete the registration forms if you have not done so online.  We ask that your first visit to Pear Tree Family Practice is a long (30 minute) appointment.  This allows us to carefully review your medical history, address your health needs and ensure comprehensive ongoing care.

If you would like your medical records transferred to us from your previous practice please complete a Transfer of Medical Records consent form (see above or available from our receptionists). We will then contact your previous health care provider to arrange transfer of your medical records.


Appointments

Please call (08) 7228 5818 during our business hours to make an appointment.

We also encourage and support the use of digital technology to enable you to book your appointment online 24/7 via AutoMedSystems .  You may also use the AMSConnect App to book appointments or to check-in when you arrive for your appointment.

Our standard consultations are 15 minutes. Longer consultation times are available.  You may require more time for mental health consultations, multiple issues and for procedures.  Please speak with our reception staff so that we can ensure we allocate enough time to meet your needs.

We will always prioritise urgent medical conditions. We will always strive to see unwell children on the same day.  Please advise our reception staff if you think your health issue is urgent and we will address this accordingly.

Please advise our reception staff when you book if you require an interpreter service or the National Relay Service (for those with a hearing impairment). 48 hours notice would be appreciated for in-person translation services, although we can arrange a telephone based service at shorter notice.

If you are unable to attend your appointment please advise us via telephone or cancel your appointment via SMS reply or the AMS Connect App as soon as possible. Failure to attend your scheduled appointment without notice will result in a non-attendance fee.


Out of Hours Care

As a patient of Pear Tree Family Practice, you have access to 24 hour medical care.

After hours we recommend you call National Home Doctor on 137425 (13SICK). They offer urgent after hours GP care, and will notify us of their consultation with you.  Consultations will be bulk-billed.

For assistance in a mental health emergency please call Mental Health Triage on 13 14 65 (24 hours).

For emergency/urgent care

      • In an Emergency please dial 000.
      • Public:
        • Emergency Department, Flinders Medical Centre, Bedford Drive, Bedford Park SA 5045, 24 hours, phone (08) 8204 5511
      • Private (out of pocket costs will apply):
        • Ashford Emergency Department, 55 Anzac Highway, Ashford SA  5035, 8am-10pm, phone: (08) 8375 5222
        • Calvary Adelaide Hospital Emergency Department (formerly Wakefield Hospital), 120 Angas Street, Adelaide, SA 5000, 24 hours, phone: (08) 82277000

Prescriptions, referrals and medical certificates

All repeat prescriptions, referrals and medical certificates require a consultation with your doctor to ensure appropriate, current treatment.


Results

It is important that all test results are followed up in a consultation with your doctor. Consultations for results are bulk-billed within two weeks of the tests.

If your Doctor has requested you to return for follow up of non-urgent results, you will be sent a secure SMS from our dedicated SMS number 0419 944 632. You may opt out of this service at any point. For further information regarding SMS click here.

We can provide results of the Cervical Screening Program and Bowel Screening Program over the phone. We do not give any other results over the phone or via email.


Reminder systems

Good preventative care is a key part of our role as your General Practitioner. We use a computerised reminder system and may be in contact with you to offer preventative health care, relevant to your health needs.  If you do not wish to receive reminders please let your doctor or our reception staff know.


Your privacy

At Pear Tree Family Practice we keep records of your personal details and medical history. We adhere to strict guidelines for your privacy.  We are happy to provide you with a copy of our privacy policy at any time.


Communication

Telephone

All telephone calls are answered by our reception staff.  Our staff will ask you if your matter is an emergency before placing the call on hold (if required).

Our staff will confirm your identity with three approved patient identifiers such as your name, date of birth and address.

Our doctors are not routinely available to take or return patient phone calls during consulting hours. Our reception staff and our registered nurse Bridget will handle your requests.  They will liaise with our doctors as required.  We aim to provide timely communication and to appropriately deal with your requests in a respectful manner.

Email

Email is not a secure form of communication with regards to patient privacy.  We use fax and secure electronic messaging as our main communication tools in order to maintain your privacy.

Our practice email is admin@peartreefp.com.au.  No medical advice is given via electronic communication.  Any correspondence we receive will be documented in your patient file. The practice email account is routinely checked and your email will be reviewed and responded to within 72 hours. If the matter is urgent contact us directly on 08 7228 5818 or in an emergency call 000.

Facebook

Our Facebook page updates practice information and provides health promotion. This page is intended for announcements only and should not be considered specific medical advice.  To follow us on facebook click here. If you have any queries please contact the practice by telephone on 08 7228 5818.


Your rights

We are committed to providing a quality service. If you have a problem, we would like you to share your concerns with us.  We take any concerns, complaints or suggestions seriously.


Complaints

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please send your complaint to Dr Emily Carroll and Dr Kristin McLaughlin, 16 Partridge Street, Glenelg, SA 5045.  All complaints will be addressed within 7 days.


Feedback

We welcome and appreciate your feedback. We are committed to continuing to improve our practice. We have a suggestion box located on the mantle in the front waiting room and our team will review and action your suggestions regularly.