Frequently Asked Questions


If you would like further information on any of the questions listed below, or if this FAQ does not answer your questions, please call (08) 7228 5818 during our business hours to speak to our friendly reception staff.


Booking Online

I tried to book online but HotDoc/Health Engine says you are not taking online appointments?

We now use Automed as our online booking system. Automed allows us to better communicate with you and tailor our booking system to meet your needs.


Scripts

Do I need an appointment to get a script?

Yes, you do require an appointment with your doctor for a script. This may be face-to-face or via TeleHealth (phone/video). Your doctor needs to review your medical history, and ensure that your prescription is appropriate and any required monitoring is up to date (eg. blood pressure checks, blood tests).

Can you ask the doctor a question about my medication for me?

We ask that you book an appointment with your doctor if you have further questions about your medications or aspects of your medical care.

Is my script at the practice to collect or has it gone to the pharmacy?

We are now able to send you prescriptions via eScript. We can send your script as a QR code to your mobile telephone or email account.  This allows you to fill the prescription at your pharmacy of choice.
However, you can also pick up your script or have it faxed to your pharmacy if you prefer.
Find out more: https://www.digitalhealth.gov.au/initiatives-and-programs/electronic-prescriptions


Referrals

Do I need an appointment for a referral?

Yes, you do require an appointment for your referral. This appointment can be made face-to-face or via TeleHealth (phone/video). Your doctor needs to ensure your referral is appropriate, and that your medical information is up to date for the referred doctor. Your doctor may also need to arrange tests before your specialist appointment to ensure safe and efficient care.

Can the doctor change the name on my referral?

A referral made by your GP to a specialist does not need to be made out to a named provider.  It may be used for any doctor of that specialty.

I have had an appointment with my specialist and I didn’t have an up-to-date referral.  Can the doctor backdate my referral so I get a Medicare rebate?

It is against the law for a GP or referring doctor to backdate a referral.  Please check you have a valid referral prior to your specialist appointment.

How long does my referral last for?

A referral made by your GP to a non-GP specialist lasts for 12 months, starting from when you are first seen by that specialist. A referral made from one non-GP specialist to another lasts for three months.

How do I arrange a referral to a psychologist?

You may be eligible for a GP Mental Health Care Plan to access a Medicare rebate to see a psychologist if you have a mental health disorder. You will need to book a double appointment with your GP to assess your mental health and formulate a GP Mental Health Treatment Plan, if appropriate.

My allied health provider (eg. physiotherapist, podiatrist, chiropractor) has asked me to get a care plan and EPC referral for their services. How do I do this?

Some patients are eligible for a Medicare GP Management Plan. To be eligible you must have a chronic disease that requires complex managed care. Some patients may require ongoing care from a multidisciplinary team comprising of their GP and at least two other health or care providers. These patients may be eligible for a Medicare rebate for up to five allied health appointments relevant to their care plan in a calendar year. The Medicare eligibility criteria are complex, so please check with our practice nurse or your GP.


Tests

Can you ask the doctor to get the imaging/radiology provider to bulk bill my scan?

Each radiology provider has their own billing policy. Please discuss your needs with your GP during your consultation.

I have received a text saying I am due for a blood test but I don’t have a form. Can the doctor please just print one for me?

No, if you do not already have a form from your doctor you will need to arrange an appointment.

Do I need to book for my blood test?

Most blood tests do not require appointments and are walk ins. Our Clinpath room is open from 8:30 – 12:30 weekdays, and 8:30 – 11:30 on Saturdays.
However, some specialised tests do require bookings. Your doctor will advise you if your test requires a booking. Bookings for Clinpath may be made via telephone on (08) 8366 2000 or online via their Bookings Website.


Results

Can I get my results over the phone?

You may get your results over the phone with your doctor in a TeleHealth appointment.

I received a text saying I need to make an appointment to discuss my results?

Your doctor reviews the results of any investigations and may mark some as requiring discussion and action. Please book your appointment online via Automed or phone reception on 7228 5818.  This appointment can be face to face or via TeleHealth.


Vaccinations

How do I book my child’s vaccinations?

You may book your vaccinations online with our practice nurses, Bridget King and Tayse Dilena. They run a comprehensive, dedicated vaccination clinic, including a growth check and developmental milestone review. Please book your appointment online via Automed or phone reception on 7228 5818.

When can I get a COVID-19 vaccination?

We are currently administering the AstraZeneca vaccine for anyone aged over 60. Our practice nurses run COVID-19 vaccination clinics on most Tuesday, Wednesday, and Thursday afternoons; COVID-19 vaccine appointments may not be booked outside of these clinics. Please book your appointment online via Automed.
When booking please make sure you select the Appointment Type via the drop down menu; your booking must be with our practice nurses, you cannot make an appointment with your doctor to have the vaccine.

Can I get the Pfizer vaccine at your clinic?

We are currently administering the Pfizer vaccine for anyone aged between 40 – 59 years, or that are in the 1B rollout category. Our practice nurses run COVID-19 vaccination clinics on Monday, and some Tuesday afternoons; COVID-19 vaccine appointments may not be booked outside of these clinics. Please book your appointment online via Automed.
When booking please make sure you select the Appointment Type via the drop down menu; your booking must be with our practice nurses, you cannot make an appointment with your doctor to have the vaccine.

When are the flu (influenza) vaccinations available?

Flu vaccinations are currently available. Please book in for the flu clinic online via Automed or phone reception on 7228 5818.